How a Pilates studio owner put off hiring an admin in one hour

Who she is and what she wanted

She owns a Pilates studio. She came to me through another studio owner who had her own one-hour session a few weeks earlier.

Her longtime admin had just left. The admin worked remotely, and what she missed more was someone in the studio taking care of clients. She wanted her next hire to be that person, someone who welcomes people, moves them onto the right plans, and turns visitors into members.

The work she hated

The admin work didn’t leave with the admin. Her studio runs on Momence, and its built-in reports don’t measure profitability the way she does. They also don’t show who’s on a paying plan and who’s ready for a follow-up. Getting numbers she could use meant pulling the reports every week and rebuilding them by hand. That had been her admin’s job, and now it was hers.

What made it scary

Momence doesn’t connect to Claude, so there was no switch to flip. The obvious fix was to hire another admin, which would spend her next hire on reports instead of clients.

What we did, and how fast

We set her up in Claude and Claude in Chrome. Then Claude did what her admin used to do. It opens the reports in Momence, pulls the data, and puts it in the format she uses to see her profitability, along with the people she should follow up with. We put it on a schedule, and it runs once a week.

What she does now

Her numbers show up every week, and they’re more reliable than before, because the job never takes a vacation. When she wants to measure something new, she changes it herself instead of waiting on an admin. She can put off hiring another admin and make her next hire the person she wants in the studio, working with clients. She’s already thinking about what else in Momence can go the same way.